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FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes. Worldwide shipping is already included in the price. We use DHL express with 3 days delivery time.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 2 PM (CET) will be picked, packed and shipped the same day. Delivery within 5-7 business days after processing.
Can I change or return my item?
Return Period: You have 7 days after receiving your item to request a return.
Eligibility for Return:
- The item must be unused, unworn, and in its original packaging.
- You must provide a receipt or proof of purchase.
Process:
- Contact customer service at joyofshru@gmail.com to start a return.
- Upload a clear photo of the product relevant to the reason for the return.
- If accepted, you will receive a return shipping label and instructions.
- Returns without prior approval will not be accepted.