At Joy of ShRu, we are committed to providing you with the best possible shopping experience, which includes ensuring your order arrives as quickly and securely as possible. Please read our shipping policy below for more details on how we handle shipping.

Processing Time

• All orders are processed within 2-3 business days (excluding weekends and holidays).
• Once your order is processed, you will receive a shipping confirmation email with tracking details to monitor your package’s journey.

Shipping Methods and Rates

• We offer a variety of shipping methods to ensure you receive your items as quickly as possible.
• Standard Shipping: Delivery within 5-7 business days after processing.
• Expedited Shipping: Delivery within 2-3 business days after processing.
• Shipping rates are calculated at checkout based on your location, order size, and the shipping method selected.

International Shipping

• We offer international shipping to most countries. International shipping rates and delivery times will be calculated at checkout.
• Please note that international shipments may be subject to customs fees, duties, and taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for more details.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.
• You can track your order through the shipping carrier’s website by entering the tracking number provided.

Shipping Delays

• While we strive to deliver your orders on time, delays may occur due to weather conditions, holidays, or carrier issues. We appreciate your patience and understanding.
• If you experience a significant delay or have concerns about your shipment, please contact us at joyofshru@gmail.com.

Shipping Address

• Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or delivery failures due to incorrect or incomplete addresses.
• If you notice an error in your shipping address after placing an order, please contact us as soon as possible, and we will try to assist you in correcting it before the order is shipped.

Lost or Damaged Packages

• If your package is lost or damaged in transit, please contact us within 7 days of receiving your tracking information so we can assist you in filing a claim with the carrier.
• We are not liable for lost or stolen packages once the carrier has confirmed delivery, but we will do our best to help resolve the issue.

Free Shipping Offers

• From time to time, we offer free shipping on certain orders. This offer will be clearly stated on the checkout page. Free shipping applies only to standard shipping and is subject to change.

Contact Us

If you have any questions or concerns about shipping, please feel free to contact us at joyofshru@gmail.com. We are happy to assist you with any shipping inquiries.