Return Policy

• Return Period: You have 7 days after receiving your item to request a return.
• Eligibility for Return:
  • The item must be unused, unworn, and in its original packaging.
  • You must provide a receipt or proof of purchase.
• Reverse pickup charge is bearable by the customer at INR 198
• Process:
  • Contact customer service at joyofshru@gmail.com to start a return.
  • Upload a clear photo of the product relevant to the reason for the return.
  • If accepted, you will receive a return shipping label and instructions.
  • Returns without prior approval will not be accepted.

Damages and Issues

• If your item is defective, damaged, or incorrect, contact customer service immediately upon reception.

Exclusions

• Bulk Bonanza Discounted Products: Items purchased during Bulk Bonanza sales or with special discounts are non-returnable.
• Gift Cards: Non-returnable.

Exchange Policy

• Exchange Window: Exchanges can be requested within 7 days of delivery.
• Valid Reasons for Exchange:
  • Wrong size (too big or too small)
  • Quality issues
  • Product mismatch (does not match photos)
  • Other valid reasons (to be specified).
• Photo Requirement: You must upload a photo to support the exchange request.
• Exclusions: Products bought during Bulk Bonanza sales are not eligible for exchanges.
• The shipping charge of any product which has to be exchange by the customer has to be beared by the customer @ INR 249.

Refunds

• Approval: Once we receive and inspect your return, we will notify you about the refund status.
• Refund Process: If approved, your refund will be issued as store credit, which will be highlighted in your account and can be used for future purchases.
  You can claim your refund at Request a Return/ Exchange Page.
• Delayed Refunds: If your store credit is not reflected in your account within 15 business days of approval, please contact our customer service.